1. Registration
    • You must provide certain personal data to register on the Booking System, and verify your email address by clicking on the link the Haircut100 sends you before you can book an appointment.
    • Please see the Haircut100’s Privacy Policy to understand how Haircut100 processes your personal data.
    • You are responsible for keeping your password confidential and you are responsible for any activity under your account. Please take precautions to protect your password and contact Haircut100 immediately if you believe there has been any unauthorised use of your account.
  2. Booking an appointment
    • Your booking is subject to any additional terms and conditions that Haircut100 may make available to you, including special offers, promotions and restrictions on cancellation.
    • Your booking may be cancelled by Haircut100 at any time if they are unable to provide the services for reasons outside of their control. You will be notified by the barber in accordance with their normal business practice.
    • You may opt in to receive notifications of cancellations during agreed time periods. If you do so, you agree that Haircut100 may contact you via email, SMS or telephone in order to communicate cancellations to you.
    • If you are unable to make a booked appointment, you should cancel the appointment through the Booking System.
    • Otherwise, you should attend Haircut100 at the booked time.
    • You may opt in to receive a booking reminder, and if you do so, you agree that the Haircut100 may contact you via email, SMS or telephone in order to remind you of the booking.
  3. Prepayments
    • If you have prepaid all of the appointment price and you cancel the appointment within the Haircut100’s cancellation terms, then you will receive a full refund. Otherwise, no refund is due.
  4. Marketing
    • If you opt in to receive marketing information from Haircut100, you agree that the barber may contact you via email, SMS or telephone in order to communicate promotions and news.
    • You may opt out of such communications at any time by contacting the Haircut100.
  5. Suspended accounts The Haircut100 reserve the right to suspend your account without notice. If your account is suspended, you may not re-register under your own name or any other name.
  6. Account access help If you cannot access your account, you should follow this procedure:
    • Attempt to register for an account
    • If you already have an account, attempt to login to this account
    • If you cannot log in because you have not confirmed your email address, then check your email account (including your junk folder) for the confirmation email
    • If you cannot find a confirmation email, then request another confirmation email.
    • If you have already confirmed your account, then request a password reset email.
    • If, after trying all of these steps, you cannot log in to your account, then contact the Haircut100 directly.